MIS Legal Complaints Handling Policy
We want to give you the best possible service. However, if at any point you become unhappy with the service we have provided to you or you have concerns about your bill then you should inform us immediately so that we can do our best to resolve the problem for you.
We have a procedure in place which details how we handle complaints which is available at https://mislegalservices.com/mis-legal-complaints-process/. We have eight weeks to consider your complaint. If we are unable to help you, then you can have the complaint independently looked at by the legal Ombudsman.
The Legal Ombudsman can investigate complaints up to six years from the date of the problem happening or within three years of when you found out about the problem. If you wish to refer your complaint to the Legal Ombudsman this must be done within six months of our final response to your complaint. If you would like more information about the Legal Ombudsman their contact details are as follows:
Call: 0300 555 0333 between 08.30am to 5.30pm.
PO Box 6806
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can raise your concerns with the Solicitors Regulation Authority.
Solicitors Regulation Authority,
199 Wharfside Street,
Call: 0370 606 2555