Complaints Procedure

MIS Legal Services Limited is committed to providing a high quality legal service to all our clients. Client satisfaction is a priority for us but we recognise that occasionally there may be a cause for complaint.

In the first instance, please raise your concerns directly with the person dealing with your case by email, post or over the phone. If you feel your concerns have not been addressed to your satisfaction, you should raise our concerns with their manager. Simply ring us to request the manager’s information.

We will acknowledge receipt of your complain within five working days. The manager will consider your complaint and carry out an investigation and will provide a proposed solution within ten business days. If the matter is complex and it takes longer to deal with your complaint, we will contact you within 10 business days to give you an approximate timescale of when you can expect a response.

If following the investigation by the manager, you remain dissatisfied with the response your complaint may be referred to:-

The Managing Director

MIS Legal Services Ltd,

76 King Street,

Manchester,

Lancashire

M2 4NH.

Telephone: 03435 069 667

Email address: info@legalservices.com

We will write to you within 14 days of receiving your request for review, confirming our final position on your complaint and explaining our reasons.

If you are still not satisfied, you have the right to complain to the Legal Ombudsman, an independent and impartial body, but you must do so within 6 months of our final letter to you, which we will always make clear when sending our final letter. The Ombudsman’s contact details are:-

Legal Ombudsman

PO Box 6806

Wolverhampton

WV1 9WJ

Telephone: 0300 555 0333

Email address: enquiries@legalombudsman.org.uk

Website: www.legalombudsman.org.uk

MIS Legal Services Limited is authorised and regulated by the Solicitors Regulation Authority, The Cube, 199 Wharfside Street, Birmingham, B1 1RN (the SRA). This means that we are governed by a Code of Conduct and other professional rules, which you can access on the SRA’s website (www.sra.org.uk) or by calling 0370 606 2555. Our SRA registration number is 631960. If you believe that we have behaved dishonestly, illegally or in breach of the SRA’s principles, you can complain to the SRA using the details provided above.