Privacy and Security

This notice tells you what we do with information we collect about you. The notice is addressed to individuals who are users of our services. We refer to all these individuals as ‘customers’ or ‘you’ in this notice.

Who we are

We at MIS Legal Services Ltd, recognise the importance of client privacy and the sensitivity of the personal information that we may have concerning any individual. We have a professional and ethical obligation to keep confidential all information we receive within a lawyer- client relationship subject to the client’s instructions to provide legal services. Further, we are committed to safeguarding the personal information we have or control concerning any individual.

In this notice ‘we’, ‘us’ and ‘our’ refers to MIS Legal Services Ltd. We may record and monitor telephone calls for training, regulatory compliance, quality evaluation and verifications of information provided and received.

Our approach to Privacy

The privacy and security of your personal information is very important to us. We protect your information with security measures under the laws that apply. We keep our computers, files and buildings secure.

How we may collect your personal information

We may collect or obtain your personal information in a variety of ways:

Through information provided directly to us by you, including the information you provide in any MIS Legal Services associated documents
Through any questionnaires you complete about MIS Legal Services

We may also receive information from other sources which we may combine with information you give to us and information we collect about you.

What personal information do we collect?

Personal information is any information that identifies you. This information may include:

Basic personal information such as your name, address, email address, date of birth, age, gender, marital status or your car.
Information about your Claims history
Sensitive personal information such as criminal convictions, motoring offences and about your health (current state of health, existing conditions or pre- existing conditions)

Why we collect personal information

We collect personal information for the purposes of serving the legal and related needs of our clients. We require information to:

Understand, assess and assist you, our client with your ongoing legal needs
Ensure information is accurate and up to date
Collect information through legal means on you and other individuals for the purposes of providing legal services to clients

Use of your information

We use your personal information to provide legal advice and services to you. We do not disclose or sell your personal information or business contact information to any third party to enable them to market their products and services.

Who do we release information to?

When we release information about you, it is done to serve specific needs, in the course of providing legal services. We may provide information to:

Our staff and agents who use the information for the reasonable business purpose of providing you with legal services
To a third party we contract to provide administrative services to the law firm ( eg computer back up services or archival file storage ) and the third party agrees to comply with our privacy policy and privacy laws
Professionals working with us such as investigators, the Police, paralegals and medical experts
With regards to a claim we may need to disclose information with any other party involved in that claim such as third parties involved in the incident, their insurer, solicitor or other representatives
If you make a complaint about the service we have provided, we may be obliged to forward details about your complaint, including your personal information, to the Information Commissioner’s Office.

Fraud Prevention and detection

In order to prevent and detect fraud we may at any time:

Share information about you with other organisations
Undertake credit searches and additional fraud searches
Check and/or file your details with fraud prevention agencies and databases, and if you give us false or inaccurate information and we suspect fraud, we will record this

We and other organisations may also search these agencies and databases to:

Check your identity to prevent money laundering, unless you furnish us with other satisfactory proof of identity
Trace debtors and beneficiaries, recover debt, prevent fraud and to manage your accounts or insurance policies

How do we protect your personal information?

In order to protect your personal information, we will:

Not collect, use or disclose your personal information for any purpose other than those we identify to you or are reasonably evident
Only disclose your personal information to those persons who have a need to know your personal information
Keep your personal information only for as long as needed in order to fulfil the stated purpose or as required by law
Maintain your personal information in as accurate, complete and up to date a form as possible

We are committed to protecting the confidentially and security of the information that you provide to us and we put in place appropriate technical, physical and organisational security measures to protect against any unauthorised access or damage to, or disclosure of loss of your information. You should be aware that communications over the internet, such as emails, are not secure unless they have been encrypted.

Update your information, request to erase your data, subject access request

If you wish to contact us regarding this notice, you can contact us at:-
MIS Legal Services Ltd,

76 King Street,

Manchester,

Lancashire

M2 4NH

By telephone: 03435 069667
By email: info@mislegalservices.com – please put your request in the subject line.

How to find what information we hold about you

You have the right to request a copy of all the personal information we hold about you in a Subject Access request. To do this simply write to us at the address above or contact us via email.

Complaints

You have the right to complain about how we treat your personal data and sensitive personal data to the Information Commissioner’s Office (ICO). The ICO can be contacted at: https://ico.org.uk/global/contact-us/
We are only allowed to keep your information if we need it for the reasons outlined above. We will keep it in line with the industry, regulatory and contractual requirements